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Shipping Policy

This Shipping Policy applies to all orders placed through www.anjasportswear.com operated by ANJA Sportswear (“ANJA”, “we”, “our”, or “us”). ANJA Sportswear sells kids’ sportswear and related apparel products to customers in Egypt.

Please read this Policy carefully before placing your order. By completing a purchase on our website, you agree to the shipping terms below, without prejudice to your mandatory rights under applicable Egyptian consumer protection laws.

1. Store Information

Store Name: ANJA Sportswear
Website: www.anjasportswear.com
Customer Support Email: anjasportswear@gmail.com
Customer Support Phone / WhatsApp: 01080601326

We recommend publishing an Arabic version of this Policy or a bilingual Arabic/English version, especially for customers in Egypt.

2. Shipping Coverage

We currently ship orders within the Arab Republic of Egypt to serviceable areas covered by our courier partners.

If your area is outside our courier coverage, we may contact you to confirm whether delivery is possible, suggest an alternative delivery location, or cancel and refund the order.

International shipping is currently not available. If international delivery becomes available, customs duties, import taxes, and local charges may be payable by the customer unless otherwise stated at checkout.

3. Delivery Timeframes

Delivery time starts after your order is confirmed and successfully processed. Estimated delivery times are:

Delivery Area	Estimated Delivery Time
Cairo and Giza	1–3 business days
Alexandria and major governorates	2–5 business days
Other governorates and remote areas	3–7 business days
Peak seasons, sales, public holidays, or high-volume periods	Additional processing or courier time may apply

These timeframes are estimates only. We will make reasonable efforts to deliver within the estimated period shown at checkout or communicated to you after order confirmation.

4. Order Processing

Orders are usually processed within 24–48 hours on business days, excluding weekends, official public holidays, stocktaking periods, and exceptional circumstances.

Orders placed after 5:00 Pm may be processed on the next business day.

We may contact you by phone, WhatsApp, SMS, or email to confirm your order, delivery address, size selection, payment method, or any missing information. If we cannot reach you or confirm required details, shipping may be delayed or the order may be cancelled.

5. Shipping Fees

Shipping fees are shown clearly at checkout before you complete your purchase. Shipping fees may vary depending on:

Your delivery address and governorate;
Courier availability and service area;
Order value, weight, or package size;
Any free-shipping promotion active at the time of purchase.

Unless clearly stated otherwise, product prices and shipping charges shown at checkout are the amounts payable for your order.

6. Payment on Delivery and Prepaid Orders

We may offer one or more of the following payment methods, depending on availability at checkout:

Cash on Delivery;
Card payment;
Mobile wallet or online payment;
Other payment methods displayed at checkout.

For Cash on Delivery orders, please prepare the exact amount where possible. The courier may not always be able to provide change.

For prepaid orders, shipment will be arranged after payment confirmation. If payment fails or is not completed, the order will not be shipped.

7. Delivery Address and Customer Responsibility

You are responsible for providing a complete and accurate delivery address, including building number, street name, floor, apartment number, area, governorate, and a reachable phone number.

ANJA Sportswear is not responsible for delays or failed delivery caused by incorrect, incomplete, or unreachable customer information. If a shipment is returned to us because of incorrect details or inability to reach the customer, we may contact you to arrange re-delivery. Additional shipping fees may apply unless the issue was caused by ANJA Sportswear or the courier.

8. Delivery Attempts

Our courier partner will usually attempt delivery to the address provided. If you are unavailable, the courier may contact you to arrange another attempt according to the courier’s policy.

If delivery fails after the allowed courier attempts, the package may be returned to ANJA Sportswear. We may then contact you to arrange re-delivery or cancellation, subject to applicable law and this Policy.

9. Receiving Your Order

When receiving your order, please check that the package is not visibly damaged, opened, or tampered with before accepting it.

If the outer package appears damaged or opened, you may refuse delivery and contact us immediately at anjasportswear@gmail.com / 01080601326 (Phone / WhatsApp).

For the safety of children, orders should be received by a parent, guardian, or responsible adult. Please do not allow minors to receive or inspect shipments without adult supervision.

10. Damaged, Missing, Wrong, or Defective Items

If you receive a damaged item, a wrong item, a missing item, or a product that appears defective or not matching the specifications of your order, please contact us as soon as possible at:

Email: anjasportswear@gmail.com
Phone / WhatsApp: 01080601326

To help us resolve the issue quickly, please provide:

Your order number;
Your full name and phone number;
Clear photos or video of the package and product;
A description of the issue.

This notification request does not limit any mandatory rights you have under Egyptian consumer protection laws, including your rights regarding defective or non-conforming goods.

11. Late Delivery

We aim to deliver your order within the delivery date or estimated delivery period communicated to you. If a delay occurs, we will make reasonable efforts to inform you using the contact details provided with your order.

If delivery is delayed beyond the agreed delivery date, or if no delivery date was agreed and the order is not delivered within the period required by applicable Egyptian consumer protection laws, you may have the right to withdraw from the order and receive a refund in accordance with the law.

12. Refused Shipments

If you refuse delivery for a reason related to ANJA Sportswear, such as receiving the wrong item, a damaged package, or a shipment that is materially different from your order, please contact us immediately so we can resolve the issue.

If you refuse delivery without a valid legal or order-related reason after the order has already been shipped, we may deduct or request reasonable shipping costs, unless prohibited by applicable law or unless a more favorable condition is offered to you.

13. Returns, Exchanges, and Shipping Costs

Return & Exchange Policy

We guarantee your right to return and exchange in accordance with the terms and conditions below.

Return Period: 14 Days for All Products

You have the right to return or exchange items within 14 days of receiving your order, Please confirm the size before placing your order.

Return & Exchange Conditions:

The product tag must be attached and uncut
The product must be in its original condition, unused and undamaged
You must provide the order number or original invoice
The customer bears the shipping cost in case of return
The return will be inspected and approved before any refund

Gift Return Policy:

If the product is marked as a gift: you will receive a credit of the return value
If the product is not marked as a gift: the refund will go to the original purchaser

Returns Based on Purchase Platform

Different return policies apply based on the purchase platform. For purchases made from the following platforms, return and exchange must be handled through the platform directly and not through Anja:

Amazon Egypt
Jumia
Noon
Other platforms

Official Website & Social Media:

For orders placed through our official website or social media, please contact us via WhatsApp to arrange the return or exchange.

14. Order Tracking

Where tracking is available, we will provide tracking details by email, SMS, WhatsApp, or through your account on www.anjasportswear.com.

Tracking updates depend on the courier’s system and may not appear immediately after dispatch.

15. Split Shipments

In some cases, items in the same order may be shipped separately due to stock availability, warehouse location, or courier requirements. If this happens, we will try to inform you and you will not be charged extra shipping unless clearly stated and accepted before shipment.

16. Product Availability and Out-of-Stock Items

If an item becomes unavailable after you place an order, we may contact you to offer:

A replacement size, color, or product;
A partial shipment of available items;
A refund for the unavailable item;
Cancellation and refund of the full order.

We will not substitute products without your confirmation.

17. Promotions and Free Shipping

Free shipping promotions may be subject to conditions such as minimum order value, specific governorates, selected products, campaign dates, or payment method.

The customer bears the shipping cost in case of return.

18. Events Outside Our Control

Delivery may be delayed by circumstances outside our reasonable control, including but not limited to severe weather, public holidays, courier disruption, road closures, strikes, government restrictions, force majeure events, technical issues, or unusually high order volumes.

We will make reasonable efforts to minimize delays and communicate material updates where possible.

19. Invoices and Order Confirmation

After placing an order, you will receive an order confirmation by email, SMS, WhatsApp, or another electronic method, depending on the contact details you provide.

ANJA Sportswear will provide an invoice, receipt, or order confirmation containing the relevant order details, product information, price, quantity, and applicable charges, in accordance with applicable laws and tax requirements.

20. Customer Support and Complaints

For shipping questions, delivery issues, damaged packages, wrong items, or complaints, please contact us:

Email: anjasportswear@gmail.com
Phone / WhatsApp: 01080601326
Support Hours: Saturday - Thursday, 8:00 AM - 5:00 PM (Egypt Time)

Please include your order number and the phone number used at checkout so we can assist you faster.

21. Changes to This Shipping Policy

ANJA Sportswear may update this Shipping Policy from time to time to reflect operational, courier, legal, or business changes. The updated version will be posted on www.anjasportswear.com and will apply from the date of publication, unless otherwise required by law.

Last Updated: 6 October 2026

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